Q: I already have a rewards account, why am I having issues logging into the updated Tropical Smoothie Cafe® app?Ī: If you originally joined our loyalty program using Facebook or Apple login, please continue using this option to log in.

Please note, all rewards must be redeemed prior to the expiration date listed in app. A crew member can also look up your account via the phone number used for your Tropic Rewards account and select the reward you would like to redeem. Scan QR code at register to redeem reward. If app closes during the transaction, reopen the app and select REDEEM from My Active Redemptions section under the Rewards page and QR code will reappear. Q: How do I make my reward QR code reappear to redeem in-cafe? Online via , rewards are available to redeem at checkout if you are logged into your Tropic Rewards account. In-cafe, select REDEEM NOW on pop up and scan QR code from app at register. In app, rewards are available to redeem at the bottom of the checkout page. Select “APPLY” and you'll have the option to redeem in-cafe OR start an order to redeem in app. To redeem in app or in-cafe, start in the Tropical Smoothie Cafe app in the My Rewards and Offers section under the Rewards page. You must log into your Tropic Rewards account to redeem a reward. You’ll have the option to redeem online at checkout.Ī: Depending on the offer, a reward can be redeemed in app, in-cafe, or online via. Rewards can also be found online via, if you are logged into your Tropic Rewards account. Select “APPLY” and you'll have the option to redeem in-cafe via QR code OR start an order to redeem at checkout. A: Rewards that have been earned, been gifted, or unlocked can be found in the in the Tropical Smoothie Cafe app in the My Rewards and Offers section under the Rewards page.

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